Refund Policy

At MORENTHRA, customer satisfaction is our top priority. We strive to deliver products and services of the highest quality, ensuring our clients attain optimal results. Please carefully review the guidelines detailed below regarding our refund policy.

1. Eligibility for Refunds

To be eligible for a refund, a customer must meet the following criteria:

• The product or service did not meet the specification or quality standards as advertised.
• A request for refund is submitted within 30 days from the date of purchase.
• The product is in its original condition and packaging, without any signs of use or damage.

2. Non-Eligible Items

Certain items are exempt from being refunded, including but not limited to:

• Gift cards
• Downloadable software products
• Perishable goods
• Custom or personalized items

3. Refund Process

To initiate a refund, please contact our support team at [email protected]. You will be required to provide your order number and a brief explanation of the issue. Our team will review your request and process your refund within 7 to 10 business days upon approval.

4. Partial Refunds

In certain circumstances, only partial refunds may be granted:

• Items with obvious signs of use
• Products received after the 30-day return window

5. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe, please first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us at [email protected].

6. Changes to Refund Policy

MORENTHRA reserves the right to update or modify this Refund Policy at any time without prior notice. All changes will be posted on our website and will be effective immediately upon posting.

For further assistance, please reach out to our customer support at +1 (123) 456-7890 or visit us at 123 Business Avenue, Suite 100, Metropolis, NY.